A Pre-order item allows our customers to purchase our made to order items in advance. When Pre-ordering an item from our website, please keep the following in mind:

• Payment is charged immediately at checkout and not when the item ships.

• The pre-order item may arrive at our facility either before or after the Estimated Ship Date posted in the description box.  Pre-order dates listed on our site are based on information we receive from our manufacturers and are subject to change.  

• The listed date may not indicate the exact ship date for your pre-order. The pre-order may complete processing within 10 business days from the listed date.

• To ensure faster delivery of your in-stock item(s), it is suggested that you place separate orders: one for your pre-order item(s) and another for your in-stock item(s).

• If the estimated ship date is less than 30 days from the purchase date, all items in your order will be shipped together once the last Pre-Order is processed. 
•  If the estimated ship date is more than 30 days from the purchase date and your order includes a pre-order item with an in stock item, your in stock items will ship separately.
• If your order include multiple pre-order items, all items will be processed together within the last listed date.
• If shipping was paid originally then you will only pay for shipping once.  We will not charge you again once your Pre-order is ready to ship.

INTERNATIONAL ORDERS:

• If your order includes an in stock item with a Pre-order item your entire order will be shipped within the processing time of the last listed date.

If at any time you need further details, please contact us at info@charrisheleven.com and we will be happy to assist! 

Our Pre-order items are made to order and will require time to make these items.